Getting The Most Out Of Your Products

This care guide is designed to extend the life of your home fragrance and keep them looking and smelling great.
  • Trimming Your Wick

    Before any burn, whether it is your first burn or the last, you should always make sure that you have trimmed the wick so that it is no more than 5mm. Long wicks can create high flames and smoke.

    Sometimes, the wick can form a carbon build up (known as a mushroom), which, if not removed, can cause uneven burns and some smoke. Trimming your wick will really help with a steady, clean burn and extend the life of your candle.

    You can trim your wick using wick trimmers, sharp scissors, or even nail clippers if you wish! Ensure that any debris that gets into the wax is removed before lighting.

  • The First Burn of the Candle

    Burn the candle for around four hours the first time you light it. Do not worry if the wax has not melted fully across the top, this prevents the glass getting too hot further down. The temperature of the room the candle is in has an effect on how the candle burns as well as having the windows open.

    Make sure there are no drafts in the room as this can make the flame excessively flicker and can cause uneven burning.

  • How Long Should Can You Burn a Candle For?

    Do not burn for any longer than four hours at a time. We recommend a minimum of two hours each burn to achieve optimal performance, and to prevent the candle from tunnelling, which is a build-up of wax around the side of the vessel.

    Allow 30 minutes for the fragrances to fill the air. This is room-size dependent of course. Essential Oil Candles will take longer due to their natural compounds.

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Natural Rapeseed and Coconut Wax

Our candles are made using a pure blend of rapeseed and coconut wax – no additives, no soy, no palm - and therefore some aesthetic imperfections may occur when resetting. You may see some dimpling or fine cracks in the wax; this does not affect the burn in any way, it is just one of the charms of this beautiful natural wax!

There may be some wax left on the edges of your candle; it is just the nature of this wax and will even out as the burns go on.

Safety Tips When Burning a Candle

  • Warning icon: A candle with a flame

    Always place your candle on a heatproof surface.

  • Warning icon: A candle with a hand

    Do not touch or move a lit candle, the glass may be very hot.

  • Warning icon: A candle with the sun

    Keep candles out of direct sunlight, away from excessive heat and any draughts.

  • Warning icon: A candle with a dog

    Keep out of reach of children and pets.

How Should You Store a Candle?

Try to keep the candle out of direct sunlight, and preferably in a cool, dry place. If you can, keep the top of the candle free from dust which can affect the scent of the candle and how it burns.

Our Top Tips on Wax Melts Care

Wax Melt Care Guide

Our wax melts are made from a blend of rapeseed and coconut wax and therefore you may find some aesthetic imperfections may occur due to its natural characteristics. These do not affect the performance at all. 

One melt is usually enough to fill a room but if you prefer a stronger scent then you may wish to use two at a time.

These can be used with both tealight and electric warmers; however I do not recommend using with Scentsy warmers.

Do not burn your wax melt for longer than 4 hours at a time.

Each melt should give up to 12 hours of wonderful fragrance at a time!


When the scent has diminished, light your warmer for about 30 second to loosen the melt. It can then easily pop out and be disposed of.

Ou wax melt pouches are made from pure pine wood cellulose and are 100% biodegradable, compostable and recyclable.